Privacy Policy
This policy explains how Cybersnap.io ("CyberSnap", "we", "us") collects, uses and protects personal information when you use our website, the CyberSnap cloud portal (app.cybersnap.io), the CyberSnap mobile app, and the CyberSnap on-premises product when it is connected to our cloud (together, the "Services").
1. Information we collect
- Account information: your name, work email address, company name and the settings you choose when you sign up or are invited to the Services.
- Sign-in with Google, GitHub or Apple: if you choose to sign in with one of these providers, we receive your name, email address, whether the provider has verified that email address, and a provider account identifier. We do not receive your password, and we do not request access to your files, contacts, repositories or any other data in that account.
- Service data: information about the cloud accounts, servers, storage and snapshots you connect for protection, scan results, alerts, policies and audit logs. This is technical data about your environment; we do not need or intentionally collect the content of your business files.
- Mobile app: a device notification token so we can send you security alerts, and the notification preferences you set.
- Billing: if you purchase a plan, payments are processed by Stripe. We receive your plan, billing contact and payment status, but not your full card number.
- Support and consents: messages you send to support and the consent choices you make in the product (for example remote support access or AI features).
- Technical data: IP address, browser and device type, and security logs needed to operate and protect the Services. We use only essential cookies and similar storage needed to keep you signed in and secure.
2. How we use information
- To create and secure your account, sign you in, and approve new sign-ups.
- To provide the Services: scanning, detection, alerts, reports and recovery guidance.
- To send service emails and security alerts, and to provide support.
- To process payments and manage licenses.
- To keep the Services secure, prevent abuse, and meet legal obligations.
- To improve the Services using aggregated or de-identified information.
We do not sell personal information, and we do not use it for third-party advertising.
3. Information from Google, GitHub and Apple
Information we receive when you sign in with Google, GitHub or Apple is used only to identify you and sign you in to CyberSnap. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use this information for advertising, and we do not share it with third parties except as needed to provide the Services or as required by law. You can disconnect CyberSnap from your Google, GitHub or Apple account at any time in that provider's security settings.
4. How we share information
We share personal information only with service providers that help us run the Services, under contracts that require them to protect it and use it only on our instructions. These include cloud hosting (Amazon Web Services and Google Cloud), payment processing (Stripe), email delivery, and, only where you have enabled AI features, our AI processing provider. We may also disclose information if required by law, to protect our rights or users' safety, or as part of a merger or acquisition.
5. Retention
We keep personal information for as long as your account is active and as needed to provide the Services, then delete or anonymize it within a reasonable period unless we must keep it longer for legal, security or billing reasons.
6. Security
We protect information with encryption in transit and at rest, access controls, secret management and monitoring. No system is perfectly secure, but we work to protect your information and will notify you as required by law if a breach affects it.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or restrict certain processing. To make a request, email info@cybersnap.io. We will not discriminate against you for exercising your rights.
8. International transfers
We are based in the United States and may process information in the United States and other countries where our providers operate. Where required, we use appropriate safeguards for these transfers.
9. Children
The Services are for businesses and are not directed to children under 16. We do not knowingly collect information from children.
10. Changes
We may update this policy from time to time. We will post the new version on this page and change the "Last updated" date. If changes are significant, we will notify account owners.
11. Contact us
Cybersnap.io
501 E Las Olas Blvd, Fort Lauderdale, FL, US
info@cybersnap.io · +1 424-335-7852