A US southeast state agency, 2,400 employees, citizen-facing services across multiple programs. Ransomware on shared file infrastructure during business hours. Inspector General required a full audit trail of the recovery decision. Customer identity withheld under confidentiality.
At 14:32 the agency's shared file servers started returning unreadable files. Within 30 minutes, citizen-facing services across three programs were down. The agency's recovery question was not only technical. Recovery decisions in public-sector environments are audited. Inspectors general, state oversight committees, and CISA reporting requirements ask not only whether the agency recovered but why the agency trusted the recovery point.
The agency had backup infrastructure, snapshot history, and a written incident response plan. What it did not have was a way to produce defensible recovery evidence at the speed the situation required.
Cybersnap.io scanned 24 hours of snapshots across the affected file servers. 22 snapshots analyzed and ranked by confidence.
The compromise window opened at SS-02:14. The closest clean snapshot before that was SS-02:30. Cybersnap.io confirmed this with sandbox validation.
4 minutes after the recovery team requested it, Cybersnap.io produced a confidence-scored verdict: SAFE TO RESUME from SS-02:30, confidence 92%.
The complete verdict, the scan evidence, the sandbox validation, and the confidence math were exported in IG-acceptable format. Timestamped. Tamper-evident.
Citizen-facing services came back online from SS-02:30 within the same business day. No service-disruption news cycle.
The Cybersnap.io audit trail was accepted by the Inspector General as the primary evidence of the recovery decision. CISA reporting met within the required window.
— CISO, anonymized customer. Reference call available under NDA after a Cybersnap.io briefing.
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