Cyber Policy Unable to Scan Virtual Machines on Datastore with VMware Snapshot

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Issue Description

Cyber policy cannot scan virtual machines stored on a datastore that contains a VMware snapshot.

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Symptoms

• Scanning fails for virtual machines stored on datastores containing VMware snapshots.
• Error messages may appear in the job logs related to unsupported operations.

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Environment

• VMWare vSphere ESXi 6.x or lower

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Cause

The virtual machine snapshot attachment process is not supported in the current environment.

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Resolution

To resolve this issue:

• Upgrade your VMware environment to ESXi 7.0 or later.

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Additional Notes

• Ensure compatibility of your infrastructure with ESXi 7.0 before upgrading.
• Consult VMware documentation for upgrade procedures and best practices.

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If you require further assistance, please feel free to submit a support ticket here.

Cyber Policy Unable to Scan Virtual Machines on Datastore with VMware Snapshot